Our Return & Refund Policy

At Montoy | Refreshed soon, we strive to ensure every customer is satisfied with their purchase. If you have any concerns, we’re here to help. Below, you’ll find all the details about our return and refund process.

Unsatisfied with Your Order?

If your purchase doesn’t meet your expectations, please contact us at [email protected]. Include a clear photo of the product and a brief explanation of your concern. Our team will review your request and guide you through the next steps.

  • Requests must be made within 14 days of receiving the item.
  • We’ll work to resolve your issue promptly and ensure a better experience.

Damaged or Defective Items

If you receive a damaged or substandard product, let us know immediately. Attach photos showing the issue, and we’ll arrange a replacement or refund.

  • Photos should clearly show the defect on a flat surface.
  • This policy covers manufacturing defects only.
  • Exclusions include accidental damage, improper handling, and wear and tear.

Order Not Received

If your order is delayed beyond the estimated delivery time, contact us with your order details. We’ll prioritize your case and offer a refund or replacement.

  • Claims must be submitted within 2 months of the order date.
  • Refunds typically take 5–10 business days to process.

Refund Timeline

Refunds are issued to the original payment method. Processing times vary depending on your bank or payment provider:

  • Credit Cards: Up to 10 business days
  • PayPal: 3–5 business days

If you don’t see the refund after this period, contact your bank or card issuer for assistance.

We value your trust and are committed to resolving any issues quickly. For further assistance, email us at [email protected].

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